Privacy Policy

1. Overview & Commitment

Royal Drive Mechanics ("RDM", "we", "us", or "our") is dedicated to protecting the privacy and personal information of our clients in Mississauga, Ontario, and surrounding communities. This Privacy Policy outlines our standards under the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA) regarding how we collect, use, store, and safeguard your details when you use our website at https://royaldrivemechanics.ca or reserve an automotive service slot.

2. What Information We Collect

We strictly limit data collection to what is necessary to manage your workshop appointment and vehicle repair order:

• Contact Information: Your full name, telephone number, and email address.
• Vehicle Details: Year, make, model, and optional notes describing mechanical symptoms or accident damage.
• Insurance Status: Whether you are booking in relation to an auto collision or insurance claim.
• Technical Connection Data: IP address and submission timestamp (used strictly for Cloudflare Turnstile bot deterrence and server rate-limiting).

3. Purpose of Collection

Your information is used solely to:

• Coordinate and confirm your workshop bay appointment.
• Send you transactional confirmation emails and calendar files (.ics).
• Notify our technicians (Mirshad and team) of your scheduled arrival and vehicle requirements.
• Contact you regarding updates, written repair estimates, or parts availability.

We do NOT sell, lease, or distribute your personal details to third-party advertisers or data brokers under any circumstances.

4. Service Providers & Data Processing

We rely on trusted enterprise infrastructure providers to operate our booking platform:

• Cloudflare: Provides server edge hosting, Cloudflare D1 encrypted database storage, and Turnstile spam deterrence.
• Resend: Dispatches transactional booking confirmation emails from bookings@royaldrivemechanics.ca.

5. Data Retention & Cleanup (12 Months)

In adherence to PIPEDA data minimization standards, all appointment records and associated customer vehicle details are automatically deleted or anonymized 12 months following the date of your scheduled slot.

6. Cookies & Tracking Technologies

Our website uses no invasive tracking cookies and no cross-site advertising trackers. External interactive elements such as Google Maps only load when explicitly requested by you.

7. Your Rights & Deletion Requests

Under Canadian privacy law, you have the right to access the personal information we hold about you and request its correction or immediate deletion. To submit a privacy inquiry or request deletion of your booking record, please contact us directly: